FAQs

What are the store hours?

Monday: 9am-6pm
Tuesday: 9am-9pm
Wednesday - Friday: 9am-10pm
Saturday: 9am-8pm
Sunday: 10am-7pm
Stat. Holidays: 10am-6pm

What are the Trade Centre hours?

Monday-Saturday: 10am-5pm
Sunday: Closed
Stat. Holidays: Closed

What is Toy Traders?

Toy Traders was established in 1995 and has grown to become British Columbia's largest independent toy store. We carry hundreds of thousands of new popular toys and unique items. By focusing on our local market we have been able to provide outstanding customer service and maintain a large selection of product, and therefore do not currently sell online or by phone. We have also managed to become the largest collectible store in Canada. Toy Traders has a unique trade feature as you can trade-in toys or collectibles for an in-store credit.

What is trade and how does it work?

Items may be brought to the Trade Centre Monday - Saturday: 10-5pm, located to the right of the main entrance. There is no appointment necessary and the average trade completion time is 5 to 30 minutes. While you browse the store, the Trade Staff will calculate a value based on the condition of the items (this includes cleanliness and completeness). Once a value has been calculated, you will receive an in-store credit in the form of Trader Bucks. Trader Bucks have no expiry date and are tax-free. Trader Bucks are fully transferrable and make for a great gift or charitable donation.

What is/is not accepted for trade?

Please see the Trade List for more info.

How do I purchase items from your website?

At this time Toy Traders does not sell online or by phone.

Are all the items in your displays for sale?

The dioramas and displays are a permanent collection of Toy Traders and are not for sale. However, we do have a large collectible section in which we sell new and vintage G.I. Joe Star Wars, Masters of the Universe, Transformers, DC, Marvel, etc. Please note: we do not sell online. Visit Toy Traders to see our selection, as it changes daily.

What is the return policy?

All used items are fully warrantied and can be returned within 30 days with receipt. If used product is returned in original condition within 30 days, a full in-store credit is given. However if the item is defective or the item is retuned within 48 hours, a full refund will be given based on original payment type.

All new items are fully warrantied and can be returned within 30 days with receipt. If new product is returned in original condition within 30 days a full refund will be given based on original payment type.

Do you sell gift certificates?

Yes we do sell gift certificates in any denomination, including $1 and $2 which are great for grab bags and stocking stuffers.