FAQ

What is Toy Traders?

Established in 1995, Toy Traders has blossomed into Canada’s premier independent toy and collectible store. Boasting an expansive 17,000 sq ft space, our store is a haven for enthusiasts, adorned with mesmerizing custom displays showcasing hundreds of thousands of new, popular toys, and unique items. By honing in on our local market, we’ve cultivated an exceptional level of customer service and curated an extensive product selection. Notably, we refrain from online sales and shipping, allowing us to prioritize the in-store experience. As the largest collectible store in Canada, Toy Traders stands out with a distinctive trade-in feature. Customers have the unique opportunity to exchange their toys or collectibles for in-store credit, adding an extra layer of excitement to their shopping experience.

How do I contact you?

Toy Traders

604-532-6516
19880 Langley Bypass
Langley BC, V3A 4Y1
Get Directions

Monday 10AM-6PM

Tues – Thurs 10:00AM – 8:00PM
Sat 9:00AM-6:00PM
Sun & Stat Holidays: 10AM – 6PM

What are the current store hours?

Monday: 10am-6pm

Tuesday – Friday: 10am-8pm

Saturday: 9am-6pm

Sunday: 10am-6pm

Stat. Holidays: 10am-6pm

What is trade & how does it work?

Items may be brought to the Trade Centre Monday – Saturday: 10-5pm, located to the right of the main entrance. There is no appointment necessary and the average trade completion time is 5 to 30 minutes. While you browse the store, the Trade Staff will calculate a value based on the condition of the items (this includes cleanliness and completeness). Once a value has been calculated, you will receive an in-store credit in the form of Trader Bucks. Trader Bucks have no expiry date and are tax-free. Trader Bucks are fully transferrable and make for a great gift or charitable donation.

What are the Trade Center hours?

Monday-Saturday: 10am-5pm

Sunday: Closed

Stat. Holidays: Closed

What is accepted for trade?

Contact the trade department directly with your trade request and a team member will respond within 24 hours.

trade@toytraders.ca

How do I purchase from your website?

At this time Toy Traders does not sell online or ship product.

Are all the items in your displays for sale?

The dioramas and displays are a permanent collection of Toy Traders and are not for sale. However, we do have a large collectible section in which we sell new and vintage G.I. Joe, Star Wars, Masters of the Universe, Transformers, DC, Marvel, etc. Please note: we do not sell online. Visit Toy Traders in person to see our selection, or check out our weekly newsletter. Please note that our inventory changes daily.

What is the return policy?

All used items are fully warrantied and can be returned within 30 days with receipt. If used product is returned in original condition within 30 days, a full in-store credit is given. However if the item is defective or the item is retuned within 48 hours, a full refund will be given based on original payment type.

All new items are fully warrantied and can be returned within 30 days with receipt. If new product is returned in original condition within 30 days a full refund will be given based on original payment type.

Do you sell gift certificates?

Yes we do sell gift certificates in any denomination, including $1 and $2 which are great for grab bags and stocking stuffers.